Support

The SIM provided with the device package is locked by configuration as our SIM provides the best possible coverage over multiple networks as apposed to single network coverage by other providers.

Yes you can control and view multiple devices through your account on the location services portal.

There is a small yearly charge that covers data, and support which can be signed up to through a direct debit or purchased each year with a prepaid data subscription.

Access to the web portal is free. You can create your free account here  https://tracking.complexus.uk/login. Once the setup of your device is completed you will be able to view it in your account. 

Our standard package allows the device to be used in the UK and European countries other packages can be purchased for use across the globe.

The trackers we sell are accurate to within 3 meters of the physical location.

TMT250 and Gh5200 have an internal battery that will last on average 8-12 hours of usage with the standard configuration. Our remaining devices are powered whilst connected to an external source with an internal battery backup.